COLLECTABLE COLLECTIONS FOR COLLECTORS
Refund Policy
Overview
At Mana Burn Workshop, every item is handcrafted with care in our family-run studio. Because many of our products are made in small batches or to order, we aim to be transparent about what we can and cannot accept for returns.
Returns
We accept returns on unused items within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
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Custom or made-to-order items
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Items that have been used or damaged after delivery
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the item and packaging
We will gladly offer a replacement or refund in these cases.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original item (if eligible) and place a new order.
Contact Us
For any questions regarding returns or refunds, please reach out through our contact page.